TERMS AND CONDITIONS

Valuables and items deposited with the Cruise

A safe is available and free of charge in each guest cabin and at the Front Desk. The Cruise will not be responsible for the loss or theft of money or any guest’s valuable. However, the Cruise shall compensate the guests for damages when loss, breakage, or other damage is caused with intention or negligence on the part of the Cruise staff.

 

The Cruise will not accept the following articles for safekeeping:

  1. Articles of uncertain value, including works of art and antiques;
  2. Equipment with data recording devices, such as personal computers and cellular phones;
  3. Items related to personal information, such as customer’s records.

 

Please do not bring any of the followings onboard:

  1. Animals of any kind;
  2. Gunpowder, oils, or other explosives or inflammables;
  3. Objects emitting a foul odor;
  4. Unregistered firearms or swords;
  5. Objects of an unusually large size or in unusually large quantities;
  6. Illegal drugs or other articles, the possession of which is prohibited by the laws of Vietnam. Gambling and other acts that are contrary to good morals or that cause an annoyance are strictly prohibited. The cabins or lobby of the Cruise may not be used for any business purposes, or for any purpose apart from accommodation, without the permission from the Cruise.
  7. Please do not hang any items or objects whatsoever from the windows of your guest cabin.
  8. The distribution or display of advertisements and the sale of goods on the premises of the Cruise are prohibited without prior written authorization.
  9. Please refrain from using equipment or fixtures for purposes other than those intended. Please do not remove or alter any equipment or fixtures of the Cruise.
  10. Unauthorized publication for business purposes of photographs taken on the premises of the Cruise may be subject to legal action.
  11. Please do not place any personal or Cruise belongings in the lobby or passageways aboard.
  12. Except in emergency situations, please refrain from using the emergency staircases, going up to the Sundeck or entering areas where there is machinery, areas where Cruise property is stored or other areas where guests are not permitted.
  13. You will be charged for any damage to the Cruise’s property caused by you or by any of your group’s member. In terms of all payments and fines, they can be paid by cash, credit card, traveler’s checks, and travel vouchers or coupons accepted by the Cruise. Please pay your bills whenever requested by the Front Desk while staying at the Cruise. All bills are due upon demand. When a guest wishes to prolong his/her registered departure date, prior notice should be given to the Front Desk.

 

FOR CREW MEMBERS

  1. There must be enough administration documents and fire extinguishers on the ship. It is compulsory to have in hand the Leaving Port Permission before departure.
  2. Fostering a healthy, safe, and supportive environment for receiving and returning passengers, especially the elders, children, and the disabled. Enabling passengers on board only when the ship is tightened and anchored at Got Pier. Having leading bridges and banisters in place. Do not overload the ship’s carrying capacity.
  3. Before leaving the harbor or other tourist sites, crew members must check the number of passengers, reminding passengers to sit down and wear life-jackets. The ship should only depart when it has been balanced. Informing passengers about keeping and protecting the environment and taking care of their own belongings. Keep and store passengers’ belongings with great care if asked.
  4. Manners of service should be courteous, friendly and blissful.

 

FOR PASSENGERS

  1. Please follow instructions by our crew members and tour guides at all