COVID-19 Cruise Health & Safety Protocols

As we return to sea, your health and safety remain our top priority. We’ve partnered with expert medical and scientific minds to guide us in the development of comprehensive protocols to protect you. And we’re working with health authorities to ensure we meet all current travel requirements. We’re continually evaluating these protocols and will make updates as public health standards evolve.

For Travel Updates and Guide for Travelling in Vietnam, visit this page for more information

VACCINATION & TESTING CONDITION

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Guests travelling from Zone 1 & Zone 2 

The cruise is available for guests who travel from the local area belonging to Zone 1 & Zone 2 (known as “Green Zone” and “Yellow Zone”)

These categorized zones could be found at https://cachly.haiphonginfo.vn/, please update information on this governmental website before travelling. You can ask your local agents or contact us to check the information before the cruise!

The Capella cruise is not responsible for any travel restriction or delay because of this zoning category. Guest’s information must be provided and updated for any change!

 

 

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Testing

No testing is required for guests who have received their second dose of an approved COVID-19 vaccine at least 14 days prior to the sailing day, you must have proof of vaccination.

Antigen test is required for guests who have received the first dose of an approved COVID-19 vaccine at least 14 days prior to the sailing day and have proof of vaccination. The negative antigen test is taken within 24 hours of the sailing date.

The PCR test is required for guests who have not received any dose of the COVID-19 vaccine. The test is taken between 72 and 24 hours prior to the sailing date.

Proof of vaccination, as follows, will be required at the terminal in advance of boarding:

  • Original vaccination record issued by the country’s health authority that administered the vaccination. Copies and photos are not accepted.
  • A digital COVID-19 Certificate (QR code), a record of COVID-19 vaccination from a healthcare provider (original digital email)

The name and birth date on the vaccination record must match the guest’s travel documents and show the guest is fully vaccinated. The vaccination dates must indicate the guest has completed the required doses no later than 14 days prior to the sailing date. ( This means that on embarkation day, a minimum of 15 days must have passed since the final dose was received). Vaccine type , administered dates, and lot numbers must be clearly visible.

We recommend guests have the contact information (email and phone) immediately available of the healthcare provider or clinic site that issued the certificate, in order to validate the vaccination if needed.

Vaccination and Testing standard for cruise in Lan Ha Bay

BEFORE CRUISE

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Booking Confirmation

Contact details of all guests required to provide all necessary information and important updates ​

Prepaid onboard packages are available for booking prior to the cruise to help guests avoid queues, secure space and save money compared to onboard prices.

 

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At embarkation

Health and COVID 19 screenings for all guests including health declaration via QR code and a temperature check, at the terminal before boarding.

Boarding denied to any guest showing signs of illness or in case of exposure to a case of COVID-19 (14 days prior to embarkation)

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Terminal and Embarkation

We’ve redesigned our embarkation process with assigned arrival times indicated in the cruise ticket to minimise contact and enable responsible social distancing

The terminal and gangway areas will be thoroughly cleaned and sanitised according to the same high standards as onboard

Guests will be asked to wear a face mask during embarkation, while in the terminal, during cruise at certain public area and outdoor activities.

Your hold and hand luggage will be sanitised

Embarking and disembarking guests will not cross the same walking paths

DURING CRUISE

social-distancing

Responsible Social Distancing

Regulated occupancy in public areas and venues, and pre-booking for activities and entertainment​

Face masks are required when in public areas indoors, except when seated in restaurants, bars and lounges.

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Use of UVGI

Ultraviolet germicidal irradiation, or UVGI, is the use of ultraviolet (UV) energy to kill viral, bacterial, and fungal organisms. UVGI fixtures produce UV-C energy, which has shorter wavelengths than more penetrating UV-A and UV-B rays and pose less risk to human health. Upper-room UVGI refers to a disinfection zone of UV energy that is located above people in the rooms they occupy. This kills airborne pathogens in the room where they are released. Fixtures are installed to prevent direct UV exposures to people in the room

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Standards of Sanitation and Cleanliness

New cleaning methods including the use of hospital-grade disinfectants

Cabins cleaned daily, with additional deep sanitation at the end of each cruise

100% fresh, external air supplied to all cabins and public spaces, with no recirculation

Hand cleaner available around the cruise, guests are recommended to use in public areas, after joining activities.

The air conditioner is filled with 100% fresh, filtered air continuously supplies clean air indoors by taking in and filtering the ocean air.

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100% Fresh, Filtered Air

The Capella cruise is the only cruise on Lan Ha Bay to equip air conditioners filled with 100% fresh air, which is continuously taking in and filtering the ocean air. Fresh air from the outside will be supplied to each space through a separate air pipe system and then drained directly to the outside. This fresh air taking from the outside helps refresh your room, limit the micro-size viruses existing in indoor space, reduce the indoor airborne transmission of Covid 19 and supply clean air during your stay.

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Medical Service and Check

Daily temperature check for all guests during the cruise.

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Crew

Extensive screening and medical checks, including COVID-19 testing prior to embarking in addition to daily health monitoring and temperature checks​

Comprehensive training on the new enhanced protocol and use of protective equipment​

Crew members follow proper handwashing practices and wear protective equipment such as face masks and gloves.

The kitchen staffs strictly follow food serving standards, wear face masks & gloves while cooking

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Restaurants, Bars & Lounge

We have adapted our service and seating layouts to allow for social distancing, and all meals and drinks will be served at your table.

Self-service at the buffet restaurant will be temporarily unavailable, and the food will be plated and served by our crew.

Face masks do not need to be worn when seated in restaurants, bars and lounges, only when entering the venue.

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Onboard entertainment activities

The onboard activities and entertainment for smaller group sizes are available upon reservation

All recreational equipment, fitness machines are sanitised after each use

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Outdoor area

The sundeck and pool are available with a reduced occupancy for social distancing

All outdoor furniture will be sanitised after use

FREQUENTLY ASKED QUESTIONS

Do I need to wear a mask onboard?

Masks are NOT required to be worn:

  • In open-air areas of the ship, unless you are in a crowded setting
  • In the pool or any activity where they may become wet
  • At venues designated for vaccinated guests only, such as bars, lounges, restaurants.
  • In your stateroom when you are with your travelling party

Masks ARE required to be worn:

  • While indoors onboard the ship, unless seated and actively eating or drinking
  • While seating on tender, at the terminal

Do I need a COVID-19 vaccine to cruise?

All guests age 18 and older must present proof of COVID-19 vaccination, with the final dose of their vaccine administered at least 14 days before sailing. We will continually evaluate these requirements and make updates as local public health standards evolve.

Do I need a COVID-19 test to cruise?

Before boarding day, you’ll need to take a COVID-19 test on your own, at your own expense.

Vaccinated guests age 18 and older must show a negative COVID-19 test result for a PCR or antigen test taken no more than 2 days before boarding day.
Unvaccinated kids must show a negative test result for a PCR test no more than 3 days before boarding day. Kids’ pre-cruise test cannot be taken on boarding day, because that may affect the sample taken during the kids’ test at the terminal.

Still have questions about our health & safety standards?
From pre-boarding testing to getting you back home safely, we’ve got answers.
Emaill us info@capellacruise.com or call us + (84) 8 6266 5768