Terms and conditions of transportation of guests and baggage on VietStar Cruises is governed by the VietStar Cruises Passage Contract, a copy of which will be included with your preliminary documents or on request. Your acceptance of the Passage Contract constitutes agreement to those terms and conditions, including the procedure for resolution of disputes, when your voyage begins.
VietStar Cruises shall have the right to cancel or alter in any way any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reasons and to do so without liability for damage or for any loss to guests. VietStar Cruises also reserves the right, in the event of a full-cruises charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such event, VietStar Cruises will refund guests the amount it has received.
Full payment required once booking is confirmed. Cabins are subject to cancellation and resale if required deposit amount is not received within the specified option period.
The full payment of the accommodation package must be made no later than 60 days before sailing, for all the members both for the single reservation and for the group reservation. In the reason for payment please indicate at all times the name of the person to whom we can refer (for single reservation) or of the group leader (for group reservation). The payment can be made either by bank transfer or by credit card (American Express, Visa, MasterCard, Diner’s Club or Discover Card). Expenses incurred for onboard services/products by the guest, or by VietStar Cruises on behalf of the guest, shall be paid by the guest prior to disembarkation.